FAQ
The Contract
When will I receive my contract?
Your contract will be sent to the email you provided when placing your order immediately after the payment has been taken.
I didn't receive my contract in my email.
Please check your spam inbox.
If you cannot locate it please email support@justfloralmoments.com with the subject line: "MISSING CONTRACT" and we will send it out to you.
When should I sign my contract?
Your contract should be signed within 48 hours of placing your order.
If it is not signed, your order will be canceled and you will be refunded.
Please note, once you open the contract you must complete it. Exiting the page will result in having to restart the signing process. Please have a list of the flowers in your arrangement prior to completing the contract.
I exited the contract and now my information is missing.
Unfortunately, once you open the contract you must complete it.
Exiting the page will result in erasing all your progress and having to restart the signing process.
We hope to change this in the future.
Please have a list of the flowers in your arrangement prior to completing the contract.
What if I don't sign my contract?
If your contract is not signed within 48 hours of purchase, your order will be canceled and refunded.
Why do I need to sign a contract?
Pressing flowers is a process with many variables. Signing a contract protects both you and the artwork. It clearly outlines the care of your flowers, the creative process, timelines, and what to expect from a handcrafted, heirloom piece.
Because each design is deeply custom and artist-led, the contract ensures transparency, sets proper expectations, and confirms that we are aligned on every detail before your flowers are entrusted to the studio.
It’s simply a way to honor your investment and safeguard the integrity of the art we’re creating for you.
Ordering & Process
How do I place an order?
You can begin by selecting your heirloom style and placing an order on our website. Once your order is complete, we will send a bouquet shipping kit to your home.
How soon should I place my order?
We recommend you place your order as soon as you know the date of your event. We have limited availability on dates and may book up fast.
If you need to rush an order please contact support@justfloralmoments.com before placing your order for a rush requests.
Do I need to sign a contract?
Yes. A signed contract is required for all orders. If the contract is not signed within 48 hours of purchase, the order will be canceled and refunded.
Do you accept local drop off?
We do not currently accept local drop off but plan on accepting them in the future.
What happens after I place my order?
You will be sent an email to sign your contract. It must be signed within 48 hours. Once signed, we will send out your shipping kit 5-10 business day before your event date with instructions, packaging materials, and a prepaid label to send your bouquet to our studio.
How soon should I send my flowers?
We recommend sending your bouquet within 24 to 48 hours after your event to ensure the best preservation quality.
If your event is on a Thursday, Friday, Saturday or Sunday - you will ship your blooms on Monday.
If your event is on a Monday, Tuesday or Wednesday - you will ship your blooms the day after the event.
Please keep your flowers in water until you are ready to package and ship your flowers.
How long does the preservation process take?
The preservation, design, and framing process takes about 4 to 6 months. This time allows each bloom to be carefully pressed, designed, and finished to heirloom quality.
Shipping & Handling
What is included in the shipping kit?
Your kit includes detailed instructions, packaging materials to safely secure your bouquet, and a prepaid shipping label.
When should I ship my flowers?
Friday - Sunday events: ship flowers the Monday after your event.
Monday - Thursday events: ship your flowers the same day or the next business day.
For best results, keep your flowers in water and in a cool location while waiting to ship.
How should I package my flowers?
Instructions will be included in your shipping kit. You can also watch the instructional video or read the shipping instructions on the shipping instruction page.
Is shipping included?
Yes. Shipping of your flowers to our studio and shipping of your purchase from our studio is included in our all-inclusive pricing.
Do you accept flowers from anywhere in the United States?
We currently accept flowers shipped from anywhere in the mainland United States, excluding Alaska and Hawaii. Due to difficulty with delays in shipping and risk to flowers we currently don't accept orders from Alaska and Hawaii.
What happens if my flowers are delayed in transit?
Unfortunately, once your flowers are in transit they are the responsibility of the shipping companies. We will do our best to work with what arrives. If the flowers arrive wilted or compromised, we will communicate with you to discuss options.
Flowers & Preservation
Can all flowers be preserved?
Many flowers press beautifully, while others are more delicate and may change in color or texture during preservation. Some flowers are naturally prone to browning or fading. Whites and light colors are more likely to turn tan or fade while dark colors like red and purple are more likely to become deeper in color. We are always happy to try to press all flowers.
What if some of my flowers cannot be used?
Any blooms that cannot be pressed will be respectfully discarded.
Blooms that are pressed but do not meet our design standards or are not used will be returned to you in a small keepsake bag.
We kindly ask that you only ship the flowers you would like preserved. Should we receive blooms that cannot be pressed, they might be discarded at our discretion.
If your entire bouquet arrives in unusable condition, we will cancel your order and issue a partial refund. The refund will include all costs minus the shipping kit cost and product shipping costs.
Should you wish to have the unusable bouquet returned, you may request its return by emailing support@justfloralmoments.com with the subject line “Unusable Bouquet.”
This request must be submitted within three business days of being notified that the bouquet is unusable.
Do you replace unusable flowers?
If a flower does not press successfully and it is a variety that typically presses well, we may replace it with a visually similar bloom from our own curated inventory.
Do you use every single flower?
We try our very best to use every flower sent to us, however, not all flowers in an arrangement can be used.
If a bloom doesn't press well we will determine if it is necessary to add to the art piece. If it is, we will replace it with a bloom from our inventory.
Some flowers sent to us are not able to be pressed at all and will be discarded. Those that are pressed but do not meet our standards will be sent back to you with your heirloom piece.
Why do some flowers change color while being preserved?
Color changes are natural. Many factors such as age, chemicals used during growth or floral arranging, moisture content, and the natural life of the flower can influence the final color.
Can you press greenery or leaves?
Greenery often deepens or shifts toward warm tones over time. Just like in nature, greenery can fade or turn brown as it ages. This is a natural part of the process. Even if your freshly pressed greenery is green, over the years it made still fade.
Design & Customization
Can I choose my design layout?
Because each piece we create is truly one-of-a-kind, we do not offer design layout selections or final proofs. Our studio is artist-driven, meaning every heirloom is thoughtfully designed in our signature bouquet style, allowing the natural beauty and personality of your flowers to guide the composition. We believe our clients invest in our work not only for preservation, but for the artistry, emotion, and story woven into every piece.
What if I have fewer flowers than expected?
We can still create a thoughtful heirloom. We may use thoughtful spacing, additional petals, or supporting blooms from our inventory if needed.
Can I request certain flowers or elements to be highlighted?
No. Because our process is rooted in fine-art design, we do not take placement or highlighting requests. Once your flowers are preserved, our artists thoughtfully determine the composition that best reflects the natural movement and character of your blooms. Every heirloom is intentionally designed and reviewed to ensure it meets our brand’s quality standards.
Framing & Materials
Are your frames custom?
We source high quality frames crafted to archival standards.
What type of glass or acrylic do you use?
Each heirloom is protected with high quality premium, glare free, museum grade acrylic glazing that offers 99 percent UV protection.
We chose to use acrylic instead of glass to reduce the risk of glass shattering and damaging your blooms in transit.
High quality acrylic will visually look like glass.
Do you offer different frame styles or colors?
Yes. You may choose from our curated frame collection during ordering.
Care & Longevity
How long will my heirloom last?
With proper care, your pressed flower frame can last for generations. We use archival materials to preserve color and form as much as nature allows.
How should I care for my pressed flower frame?
Your artwork should be kept indoors, out of direct sunlight, and in a dry room, away from moisture. Please do not place your artwork in kitchens or bathrooms. Occasional dusting is all that is needed.
Pricing & Payment
What does all-inclusive pricing mean?
Our all-inclusive pricing includes:
- High quality museum grade materials including the frame, museum grade acrylic and museum grade matboard
- The shipping of your blooms to our studio and the shipping of your frame back to you.
- The several month long process of pressing your flowers and the artistic design
Are there hidden fees?
No. We value transparency. The price you see is the true value of your heirloom preservation experience. From shipping to pressing to designing we believe that your experience should be made simple.
Why does Just Floral Moments cost more than other preservation companies?
Each heirloom is an investment in our artwork. Preserving something irreplaceable, allowing you to hold on to the tangible beauty of a moment that can never be repeated. Every piece is designed to last for generations and become part of your family’s story.
Our all inclusive pricing reflects the exceptional quality, craftsmanship, and inclusivity of the experience we provide. Each heirloom is created using museum quality materials, high quality Italian made frames, and a fully insured, white glove shipping process that is included in our all inclusive pricing.
Beyond materials, every piece is a true work of art. From deconstructing and pressing the flowers to changing papers, reconstructing each bloom, color correcting when selected, and hand assembling the final frame, each piece requires between 35 and 45 hours of focused work.
We also believe in paying our artists and preservation specialists a fair and sustainable wage for their time, precision, and care.
Cancellations & Refunds
When should I sign my contract?
Your contract should be signed within 48 hours of placing your order.
If it is not signed your order will be canceled and you will be refunded.
Please note, once you open the contract you must complete it. Exiting the page will result in having to restart the signing process.
What is your cancellation policy?
All orders are final and non-refundable.
If your contract is not signed within 48 hours of purchase, your order will be canceled and refunded.
Other
Can you preserve artificial flowers?
No, we do not preserve artificial flowers.
Can you press flowers from past events?
We can only press fresh flowers. Once flowers are dried, we cannot press them into flat form.
If you would like to recreate a preservation from a previous arrangement we will offer recreation preservation frames in the near future.
Do you ship internationally?
At this time, we only accept and ship within the mainland United States, excluding Alaska and Hawaii.